Shipping
Free shipping on orders $140+ in the US. Personalized items take extra processing time.
PERSONALIZED ITEMS
Please allow up to 10 business days for processing and fulfillment. Expedited shipping options are not available for personalized products. For product launches, restocks, US holidays and promotional periods, please allow up to 5-7 business days for order processing due to our high volume.
WHICH CARRIERS DO YOU USE?
DHL International Express, DHL International Parcel Post, UPS, FedEx, USPS, OnTrac, Amazon Shipping.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We’ll keep you updated via email and we’ll send the tracking information as soon as your items have shipped. We use UPS, USPS, or OnTrac to ship all orders in the US and DHL internationally. Customers have a one-hour window to request an address edit. Please contact [email protected] immediately.
HOW DO I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information. Email us at [email protected] with questions.
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact [email protected] immediately. Customers have a one-hour window to request an address edit. Shipping is non-refundable if an order is returned to sender due to insufficient or inaccurate shipping information.
Do you ship to PO Boxes?
Unfortunately we are unable to ship to PO Boxes at this time.
WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
We will contact you and refund you the full price of the item within 3-5 business days.
THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
If your shipment is held up with your carrier, contact them directly. BÉIS is not responsible for carrier address-change upcharges.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact [email protected] and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier.